Partners eCare

eCare will Go-Live at WDH on October 26, 2019.

eCare is a comprehensive electronic health and administrative record and information system that will enhance the quality, accessibility, efficiency and coordination of your experience. The transition to Partners eCare is one of Wentworth-Douglass's largest organization changes ever, integrating us with the medical record system used by Massachusetts General Hospital and all of Partners HealthCare.

eCare will integrate everything from clinical information and patient records to scheduling, registration and billing.

The system will allow clinical and administrative information to be shared at WDH and throughout the Partners network, improving coordination of patient care and reducing duplication of efforts.

Benefits for Patients

eCare will provide:

• A comprehensive patient record for a faster and more secure diagnosis and treatment.
• Online tools to make it more convenient to view and manage appointments, personal information, care instructions and medication. 
• Up-to-date documentation for your full clinical care team offering easier access, in one place, to information about your allergies, medications and medical history.
• One Partners billing statement.

Once eCare is live on October 26, 2019, patients also will be able to access all of their clinical and billing information through a new patient portal called Patient Gateway. Once a patient has enrolled in Patient Gateway, they will be able to communicate with their clinical care teams, schedule routine appointments, monitor lab results, refill prescriptions and pay their bill.